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Service Policy:

1、The warranty of Halogen Surgical Lamp will be 18 months after the B/L date; and the warranty of LED Film Viewer will be 24 months after the B/L date. The following situations are out of our warranty include: Improper Use; Illegal Modification; Damage cased by dismantling.
 
2、Disposables such as bulb, fuse, focusing handle are all out of the range of warranty.

3、We offer forever service and technical consults, we will offer the service manual if necessary.
 
 

Warranty Claiming Steps: 

Step 1: Download a Warranty Claim Sheet (WCS) from the website.  --download--

Step 2: Complete the WCS form and follow the INSTRUCTIONS in the WCS. (Note: Please write down the model number and serial number together with a brief description of the reason for warranty claim.)

Step 3: Deliver the parts shown in the WCS to our warehouse. (Please contact service department for which parts are disposable and which should be return. And our service department will offer you the destination to your delivery. )

Step 4: The service department will send out the spare parts for replacement once receive your b/l about return the defective part.
 
 
 

User Manual Download:       Surgical Lamp Ceiling Type
                                           
                                              Surgical Lamp Mobile Type

                                              Surgical Lamp Wall Type


 


 
 Copyright C 2010 Bowin Medical Co.,ltd.   All Right Reserved      ICP10030156

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